Neil Mispelaar is a software and UX developer with extensive experience working on internal digital projects for the federal government, including most recently at Statistics Canada. He’s been a regular participant at Random Hacks of Kindness in Ottawa, and is particularly passionate about building digital services that are fully accessible and easy to use for everyone.
Public sector innovation has fundamentally different goals than private sector innovation, so it needs a different set of tools. The UX design practice of identifying and alleviating user pain points is now common in many service-oriented organizations, including government. But pulling away from pain, while useful in the short-term, is reactive. While public institutions need to react to the problems... read more