Mélanie Copeland is a Transformation and Change specialist who runs the governance and communications functions for Employment and Social Development Canada (ESDC)’s Transformation efforts – leveraging her experience leading the Transformation team at Transport Canada. Mélanie is an associate faculty member with the Canada School of Public Service (CSPS)’s Digital Academy, where she teaches how to modernize the public service. She has an Honours Bachelor of Commerce from the University of Ottawa and an MBA from Carleton University. She has a loving husband and two small children, and works from Ottawa. Please connect with her on Twitter @Copeland309 and LinkedIn where she advocates for modern leadership practices and #GCDigital.
The promise of digital services has always been two-fold. The first is that government would be there for people at their point of need – whether they are in line at an in-person centre, or online long after their kids have gone to bed. The second is that it would be better for less.
During this talk each speaker will unpack each aspect about what actually does get better for less in... read more