Katherine Benjamin is the Deputy CTO for Digital Services at the New York City Mayor’s Office of the Chief Technology Officer. She has worked on transformation initiatives with the Ontario Digital Service, the Province of British Columbia, Alberta Health Services and the UK’s National Health Service (NHS).
Katherine’s projects include co-designing and launching the NYC[x] Innovation Fellows for the City of New York, launching the Ontario Digital Service’s user research and rapid prototyping labs, and co-developing service design for digital government curriculum at Emily Carr University of Art + Design.
The promise of digital services has always been two-fold. The first is that government would be there for people at their point of need – whether they are in line at an in-person centre, or online long after their kids have gone to bed. The second is that it would be better for less.
During this talk each speaker will unpack each aspect about what actually does get better for less in... read more