I am a UX Researcher and Anthropologist with a 15 year career in research. Recently I joined the California Office of Digital Innovation to help with covid19 response and partner with other agencies and departments to work on issues that matter most to Californians. Previously, I have been consulting with National Geographic for a few years, was a 2017 fellow at Stanford as part of the JSK fellowship and before then at Code for America working with the government of Puerto Rico in economic development. I am originally from Argentina and moved to the US in 2012.
How do we as public servants “put users first” in a rapidly changing environment? Join this session to learn first-hand from digital practice leads on how public servant teams can bring a user-centric approach to service delivery by incorporating basic user research and content design principles into their daily work.