Canadian case studies: Removing barriers to digital participation for public energy projects

Gillian Wu
UX DesignerCanada Energy Regulator
Sean Stricker
Director of Digital TransformationCanada Energy Regulator (CER)
03-11-2021 14.30 - 15.10

Canadian Case Studies, presented in collaboration with Code for CanadaChannel 2Case study

In this presentation, Code for Canada Fellows at the Canada Energy Regulator (CER) and their government partners will share how they built a more accessible web-based portal for participants in the regulatory process. The changes stemmed from new federal legislation requiring greater inclusiveness in project decision-making. Fellows built upon an existing system and worked alongside their government partners to identify usability issues, improve processes, and design a better user interface. The team will share their findings from user research, challenges navigating bureaucratic barriers, and how they built a prototype in 10-months.