Making it easy to serve people, by providing better tools

Elodie Bouneau
Executive Director of PlatformCanadian Digital Service (CDS)
Lauren Lombardo
Graduate Research AssistantHarvard Ash Center for Democratic Governance and Innovation
05-11-2021 13.20 - 14.00

Case Studies TrackChannel 2Case study

To best serve its constituents a government must provide reliable services. In today’s world, this means public services that are flexible, connected, and adaptable. Platform tools like GC Notify can empower public servants to meet these expectations. Elodie Bouneau (Director of Platform at CDS) and Lauren Lombardo (Harvard Kennedy School) will discuss how governments can build and put into use platform tools and will explore how different platform approaches can help public servants deliver better government services.